Nice to meet you!

Intelligent, creative, highly adaptive quick study with over 20 years of customer service experience within the healthcare, retail, technical support, and financial industries.

My background as a quality assurance analyst, technical trainer, and instructional designer in virtual call centers has been invaluable to my knack for adopting the right learning modalities, methodologies, and tools to foster learning retention. Particularly adept at instructor-led, virtual facilitation, I design with engagement in mind through the use of problem-solving and scenario-based inquiry.


Esteemed Clients include HSN, Apple, Moody's, Intuit (TurboTax), Walgreens, Molina Healthcare, Shari's Berries, ProFlowers, Harry and David,, Dole, J.D. Power & Associates, Massachusetts State Health Connector, Washington State Unemployment Insurance, Dentsply Sirona SureSmile, Riverside Insights, Rakuten,

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